Rental agreement

1. What you are renting

You are renting the specific equipment listed on your booking confirmation: a Starlink Mini kit, supplied in a hard case with the dish, its kickstand, a 12V cigarette lighter adapter, a mains adapter and a quick-start card. The Wi-Fi router is built into the dish. The kit runs on a Starlink service line held in our name for the whole of your rental, so there is nothing for you to activate or cancel, and you may not move the dish onto another Starlink account.

Title remains with us at all times. You may not sublet, lend, sell, pledge or modify the equipment, and you may not remove or deface asset tags or serial labels.

2. Rental period, extensions and early returns

The period runs from the start date to the return date on your confirmation, inclusive of both. Online bookings run up to 180 days; longer terms are arranged by email.

Rates are those published on the pricing page when you book. Any length is priced at the cheapest combination of the day, three-day, week, two-week and month rates, so an odd number of days never costs more than the next rate up. The price you see at the summary step is the price you pay.

To extend, contact us before your return date. If the kit is not already promised to someone else we charge the difference at the same rate tier and re-place the deposit hold to cover the new return date. If you come back early and have told us so, we refund the days you did not use, priced down to the next rate bracket.

Unannounced late returns are charged at the daily rate plus a twenty-five dollar per day late fee. If a late return causes us to fail another customer’s booking, you are also responsible for the direct cost of sourcing them a replacement.

3. Payment and deposit

The rental fee, any add-ons, the delivery fee and GST are charged by card through Stripe at booking. The card is kept on file with Stripe so the deposit hold can be placed later without asking you for it again.

The damage deposit is taken as a pre-authorization on that card when the equipment leaves us, not as a charge. The standard amount is shown on the pricing page and applies per kit, so a booking for two kits holds twice as much. Apex members hold half of it and Voyager members hold nothing, but every member keeps a card on file and remains responsible under section 6. We cancel the authorization when the equipment is returned and passes inspection.

Promotional codes, member-tier discounts, the bundle discount on add-ons and redeemed points are all applied before GST. One promotional code can be used per booking, subject to the minimum spend and dates attached to it, and none of these reductions has any cash value or can be applied to a booking after it has been placed.

Card networks expire an authorization after approximately seven days. For rentals longer than that we will place a fresh authorization as needed. You may see holds appear and disappear during a long rental; this is the system working as intended and is not a duplicate charge.

We may capture against the hold, in whole or in part, for damage beyond normal wear, missing items, unreturned equipment, late fees or cleaning beyond normal use. We will tell you what we are capturing and why, with documentation, before we do it wherever practical.

Business accounts renting on invoice terms, by Interac e-Transfer or against a purchase order are billed as set out in the quote we send them. Where we agree to waive the deposit for a business account, that waiver does not reduce the account’s responsibility for the equipment.

4. Pickup, delivery and return

We hand over and collect in Calgary only. Collect from our northwest Calgary location, seven days a week between 8am and 8pm, or have the kit delivered to an address inside city limits for the fee shown at checkout. Delivery is free from Orbit tier. Someone needs to be at the delivery address to receive the kit and to hand it back when we collect it at the end of the rental. We do not ship.

The kit works anywhere with open sky. Getting it back to Calgary by the return date is your responsibility.

5. Your responsibilities

• Use the equipment lawfully and follow the supplied setup instructions.
• Keep it secure. Do not leave it unattended in a publicly accessible place.
• Protect it from submersion, sustained impact and being driven over. It is weatherproof, not indestructible.
• Return everything that came in the case, including both adapters, the kickstand, the quick-start card and the case itself.
• Tell us promptly if it is damaged, lost or stolen. A police report is required for any theft claim.

6. Damage and loss

Normal cosmetic wear costs you nothing. Consumable and replaceable parts are charged at our documented cost. Damage to the dish, including its built-in router, is charged at documented repair or replacement cost. Equipment not returned is charged at full replacement value plus a one hundred dollar administration fee. The damage and loss policy sets out what falls into each category and how a claim is handled.

The deposit amount is not a cap on your liability; it is security against it. Where documented damage or loss exceeds the amount held, the balance is invoiced or charged to the card you kept on file at checkout.

7. Service performance

Satellite internet performance depends on your location, obstructions, weather and network conditions that are outside our control. We do not warrant any particular speed, latency or uninterrupted service. If a kit is genuinely faulty we will replace it or refund the affected days, and that is the limit of our liability for performance.

8. Cancellation

To cancel, email us with your booking reference. Refunds go back to the card you paid with.

• More than 48 hours before the start date: full refund of the rental fee.
• Within 48 hours: 50% of the rental fee is retained.
• On or after the start date: the first rental period is non-refundable.
• Points redeemed on a cancelled booking are always returned to your account in full. Points the booking would have earned are not credited.

Road closures, evacuation orders and severe weather are handled case by case and we are reasonable about them.

9. Orbit Rewards

Points and tiers are governed by the programme rules on the rewards page, which form part of this agreement. Points have no cash value and cannot be transferred. We may change thresholds, multipliers and perks with thirty days’ notice by email; points already earned keep the value they had when you earned them.

10. Limitation of liability

To the extent permitted by Alberta law, our total liability arising from a rental is limited to the amount you paid for that rental. We are not liable for indirect or consequential loss, including lost revenue, missed deadlines or the cost of alternative connectivity.

11. Governing law

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply in it. The courts of Alberta have jurisdiction over any dispute.

12. Contact

GearFree Rentals, Calgary, Alberta. Questions about this agreement go to hello@gearfree.ca.