Question 1

How do I get the kit, and do you ship?

Accepted Answer

Two ways, both in Calgary. Collect it free from our northwest location, seven days a week between 8am and 8pm — no appointment and no weekday-evening-only window. Or we deliver inside city limits for $25, free once you reach Orbit tier, and book before 1pm on a weekday and it arrives that afternoon. We do not ship across Alberta yet. If you are outside Calgary, message us and we will tell you honestly whether we can work something out.

Question 2

How does the damage deposit actually work?

Accepted Answer

It is an authorization hold, not a charge. When your kit goes out we ask your bank to reserve the deposit amount against your available credit. No money leaves your account. When the kit comes back and passes inspection we cancel the authorization, usually the same day, and your bank releases the reserved amount within one to five business days depending on the issuer.

Question 3

What if I damage or lose the kit?

Accepted Answer

Normal wear is expected and free. Scuffed cases, scratched kickstands and worn cable jackets cost you nothing. Replaceable parts such as cables, adapters and kickstands are charged at our cost. Damage to the dish or router is charged at documented repair or replacement cost, and a kit that is not returned is charged at full replacement value plus an administration fee. We photograph and cost anything we intend to claim and send it to you before capturing a cent of the deposit.

Question 4

Do I need to set up a Starlink account?

Accepted Answer

No. Every kit we rent has an active unlimited service line on our account for the whole of your rental. You power it on and it connects. There is nothing to sign up for, activate or cancel, and nothing arrives on your credit card afterwards.

Question 5

How much data do I get?

Accepted Answer

Unlimited, with no cap and no throttling tier. Every kit ships on Starlink Roam Unlimited. Stream, upload footage, run video calls all day. Data caps are common on short-term satellite rentals, and twenty gigabytes is roughly four hours of high-definition video, so it is worth asking whoever you rent from what theirs is.

Question 6

Will it work where I am going?

Accepted Answer

Almost certainly, if you have open sky. Starlink needs a clear view of the northern sky rather than proximity to a tower, so distance from a city is irrelevant. Dense tree cover directly north of the dish is the main thing that causes trouble, and moving it into a clearing usually fixes it. Send us the location before you book if you are unsure and we will look at it with you.

Question 7

How much power does it need?

Accepted Answer

About 25 to 40 watts, which is roughly a tenth of what a full-size Starlink draws. That is the whole reason a 12V cigarette lighter adapter is enough, and one comes in every case along with the mains adapter. Plug it into your vehicle and you are online — no inverter, no power station, nothing to buy. If you want to run it away from a vehicle and a wall, add the USB-C PD cable and use a power bank or laptop charger rated at 100W or more. Any 1 kWh power station will keep it going for about two days on a charge.

Question 8

Can I extend my rental once I have started?

Accepted Answer

Yes, if the kit is not already promised to someone else. Extend from your account page or message us. You pay the difference at the same rate tier, and we re-place the deposit hold to cover the new return date.

Question 9

What is your cancellation policy?

Accepted Answer

Free cancellation up to 48 hours before your start date, refunded in full. Inside 48 hours we retain 50%, because that date is usually no longer resellable. Cancel on or after the start date and the first rental period is non-refundable. Come back early and we refund the days you did not use. Weather, road closures and evacuation orders are handled case by case and we are reasonable about it.

Question 10

Do you rent to businesses and productions?

Accepted Answer

Yes, and it is a growing part of what we do. Minis suit location units and site trailers well because they are light, run off a vehicle and can be deployed several at a time across a set or a yard. We hold units for a shoot or a programme, invoice on net terms, take payment by Interac e-Transfer, provide a certificate of insurance and deliver anywhere in Calgary. Contact us for a crew rate rather than booking online.

Question 11

Can I rent for longer than a month?

Accepted Answer

Yes. Bookings run up to 180 days online and the monthly rate applies throughout. For terms beyond that, or for several kits at once, contact us — long-term and multi-kit rates are meaningfully cheaper than the online rate card.

Questions, answered properly.