How it works
Nothing to configure. Nothing to cancel.
Every kit arrives on an active service line with the router paired and the firmware current. You open the case, plug it in, and it finds the sky.
Five steps, and one of them is optional.
The whole point of renting is that you should not have to think about it. Here is every step from booking to hold released.
- 01
Pick your dates
Live inventory, so what you see is genuinely free. Weekends and long weekends fill first in summer — book those early.
- 02
Pay the rental, not the deposit
Your card is charged for the rental and saved securely. The damage deposit is only ever an authorization hold placed the day the kit leaves.
- 03
Pick it up, or we bring it
Free pickup at our northwest Calgary location, seven days a week. Or same-day delivery inside the city for $25, free once you reach Orbit tier.
- 04
Open the case and plug it in
The 12V adapter is already in the case, so your vehicle is the power supply. The dish aims itself. Two minutes from case to connected, with a laminated card in the lid if you would rather read it.
- 05
Bring it back, hold released
Drop it off, or we collect it if we delivered it. We inspect it the same day and release the hold — nothing to refund because nothing was charged.
The deposit
We hold your deposit.
We never charge it.
The usual way to run a deposit is to charge it and refund it later. That costs the company a processing fee every single time, and it costs you the use of your money for a week or more.
We place an authorization hold instead. Your bank reserves the amount against your available credit, no funds move, and when the kit comes back we cancel the authorization. There is nothing to refund because nothing was ever taken.
The hold
$300
Reserved, not taken
Actually charged
$0
Every time, unless it breaks
Fee to release it
$0
There is nothing to refund
Apex members hold half. Voyager members hold nothing at all.
- 1Rental charged
You book
Card saved, nothing held yet
- 2Hold placed
Kit goes out
Authorization only — no money moves
- 3Hold released
Kit comes back
Authorization cancelled, $0 fee
Card networks cap an authorization at roughly seven days, so for longer rentals we re-place the hold rather than leave a stale one on your account. You will see it come and go — that is the system working, not a double charge.
Collect in Calgary. Use it anywhere.
Starlink does not need towers, so coverage is about obstruction, not distance. Pick the kit up here and it works everywhere on this map, and a long way past the edges of it.
Free Calgary pickup
Meet us in the northwest, seven days a week from 8am to 8pm, usually within a couple of hours of booking. No appointment window to work around and no weekday-evening-only slot.
Same-day city delivery
Inside Calgary city limits for $25, waived for Orbit members and above. Book before 1pm on a weekday and it is at your door that afternoon.
Then take it wherever you are going
The kit weighs a kilogram and fits behind a seat. Every place on this map is somewhere our kits have been, and every one of them is a drive from Calgary.
We do not ship yet
Pickup and city delivery only for now, so you do need to collect from Calgary or be in the city. If you are outside and stuck, message us — we will tell you honestly whether we can help.
Everything else.
Two ways, both in Calgary. Collect it free from our northwest location, seven days a week between 8am and 8pm — no appointment and no weekday-evening-only window. Or we deliver inside city limits for $25, free once you reach Orbit tier, and book before 1pm on a weekday and it arrives that afternoon. We do not ship across Alberta yet. If you are outside Calgary, message us and we will tell you honestly whether we can work something out.